If your landlord has written that you can exchange homes, you will be asked to sign a deed of assignment to transfer your tenancy to the new address. Once you have signed the deed, you are the rightful tenant of your new home and lose the right to stay in your old home. You will need to set a date for the move or shortly after signing. You must inform your current landlord if you have made an appointment so that we can arrange the necessary inspections. If you answered yes to any of the points above and you are a tenant of Leeds City Council, you may be able to get £500 if you have a mutual exchange with another tenant of Leeds City Council. For more information about the incentive system, see: www.leeds.gov.uk/housing/council-housing-information-for-tenants/mutual-exchange. Your housing office will share the details of your current home with your new landlord. This includes information about your rent payments and how you managed your rental. Before you move, your landlord must inspect your home and we perform gas and electrical safety checks. Your move may be delayed if your home or garden is not in good condition, if you have rent arrears, or if you have broken your lease in some way.
This is done through the Tenants and Residents Survey (STAR Survey) – the established approach to measuring client satisfaction in social housing. We always recommend that you check each other`s homes before accepting an exchange. You need to check the amount of rent you have to pay and if any of your rights are affected. B for example the right to purchase. You are responsible for maintaining any improvements or changes made by the current tenant. They conducted telephone interviews and entered answers into the Snap Surveys software. This promotes continuous improvement in service quality and value for money, as well as a better understanding of the social issues of local communities and individual tenants. You`ll need to register for free with www.houseexchange.org.uk, a national website for social landlord tenants that can help you find someone to trade a home with in Leeds or elsewhere. Tenants of the housing association must also register a separate housing application on our website.
In addition, the application of a hot alert system to quickly inform the organisation of significant dissatisfaction with services or potential complaints has strengthened Leeds Federated`s position to resolve these issues in a positive way, thereby reducing complaints and improving customer satisfaction. Your landlord has the right to refuse the exchange, but they will contact you to let you know why this is the case. The Leeds Federated Housing Association – a social housing provider with more than 4,000 apartments in Yorkshire – wanted to understand its clients` perception of their services in order to support decision-making and best meet their needs, while being able to compare annual performance with that of other social housing providers. Closed-ended questions like these have also been enriched with open-text free-text answer options. lfha.co.uk (the “Site”) has been prepared and is operated by Leeds Federated Housing Association Ltd (“Leeds Fed”). You will be deemed to have agreed to be bound by these Terms when you use, access or browse the Site, register your information with us, or subscribe to services by email or online, or send us an email. The Leeds Fed may change these terms from time to time. Please review these Terms periodically as any changes will take effect immediately upon posting. Your continued use of the Site indicates acceptance of any changes to the Terms and Conditions. In these Terms: 1. References to “you”, “your” and “your” are references to the person(s) accessing the Website; and 2. References to “we”, “us”, “Leeds Fed” are references to Leeds Federated Housing Association Ltd (as defined above).
Disclaimer The Leeds Fed makes every effort to ensure that this website contains accurate information, but please note that we make no representations or warranties, express or implied, as to its accuracy. In no event shall Leeds Fed be liable for any direct, indirect, incidental or consequential damages resulting from the use of the information stored on the Website. You are responsible for taking all necessary precautions to access the Site (including ensuring that the correct equipment is available for use of the Site and filtering out anything that could damage it or your computer or other equipment) and ensuring that your precautions are reasonable to comply with the requirements of these Terms. We will not be liable if the Website is unavailable for any reason, at any time or for a period of time. From time to time, we may restrict access to all or part of the Website. Copyright The material, including text, images, sound and video, presented on this website is subject to the copyright of Leeds Fed, unless otherwise stated. It can only be reproduced in any form if it has been approved by the Leeds Fed. To obtain permission to use the Content, please contact Hannah Jowett at hannah.jowett@lfha.co.uk or tel.
0113 386 1172.Acceptable Use Policy You may only use the Website for lawful purposes. You may NOT use our website for: £500 Mutual Exchange Incentive Scheme for Leeds City Council Tenants Please refer to the Privacy Policy for more information on cookies and their use. Once you have agreed to a mutual exchange in principle, all parties must obtain consent from their own owners. Housing Leeds tenants must complete a mutual exchange request form and return it to their local housing office, community centre or one-stop centre. Any personal data that you submit or that we receive from you via our website will be treated in accordance with our Privacy Policy. A mutual exchange occurs when two or more tenants from the city or housing association decide to exchange the house. Do you need to scale or expand to meet your family`s needs? Would you like to be closer to your friends or family or move for work? A mutual exchange could be a quick and easy way to find a new home. Feedback on customer satisfaction is extremely important for the social housing sector in the UK.
The questions covered key issues such as the quality of the home or repairs and maintenance, while cross-cutting issues such as ease of interaction with the organization, listening to customers` views and “doing what they say” were also examined. The results of the quarterly feedback are shared with Leeds Federated`s operational staff, management team and Board of Directors and integrated into the Balanced Scorecard performance management tool. The results are also shared with the customers and tenants involved, via e.B. via the Leeds Federated Challenger Panel. Once registered, you can share your property listing on their Facebook and Twitter websites: Leeds Federated commissioned Service Insights Ltd to co-design a quarterly perception survey that surveyed 150 of their clients. Overall, customer feedback provides insight into customer experience, service, and perceived value for money. Service Insights Ltd offers expertise in customer feedback and service research. The most important thing is to ensure that Leeds Federated is continuously informed of customer needs. to keep them one step ahead by allowing them to adapt their services accordingly.
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